Refer a patient

Case managers, funding coordinators and aged-care providers

• Our team can communicate in Arabic, Cantonese, English, Mandarin and Vietnamese.
• Please email the service agreement and required provider documents with the referral so our team can review the requirements and coordinate the referred patient’s podiatry care.
• If additional paperwork is required from Burwood Podiatry, please let us know so we can complete it and support collaborative management.

Medicare care plans

Patients should bring an eligible GP care-plan referral and Medicare card. The patient pays the consultation fee and receives the eligible rebate separately.

DVA

We accept DVA Gold Card and eligible White Card referrals.

NDIS

We can work with plan-managed and self-managed participants. We are not a registered NDIS provider.

Workers compensation and insurers

• Approval required: Prior written approval is required for an initial consultation (1 hour) and case report (1 hour) before assessment.
• Approved matters: For approved patients, we have provided podiatry management and reports for matters involving SIRA, icare, GIO, Suncorp and NRMA.
• Clinical correspondence: Where relevant and authorised, we can provide clinical correspondence to the Nominated Treating Doctor, specialists and other medical colleagues involved in the patient’s care.
• Include in the referral: Claim number; Claims Adviser or Case Manager’s name, telephone number and email address.

Ask about funding or case management

Email is available for professional referrals and funding documents, but it is not a secure referral portal. The sending professional or organisation should decide whether email is appropriate, confirm authority and consent, and apply any secure-email or document-protection measures required by their policies.