1. We acknowledge the referral
Our front desk reviews the referral and acknowledges receipt.
Refer a patient
Assessment for your patient, with feedback to you where appropriate and with the patient’s consent.
Burwood Podiatry accepts referrals from GPs, specialists, allied health professionals, case managers and other health professionals.
Urgent referrals
Please do not email an urgent referral. For an infected diabetes-related foot wound, arrange same-day medical care, then call us on (02) 9701 0477. A foot that suddenly becomes cold, pale, blue or painful is an emergency: send the patient to the nearest emergency department or call 000.
Email is not suitable for time-critical concerns. For a life-threatening emergency, call 000. Once urgent care is arranged, we can discuss whether and when a podiatry appointment is appropriate.
What to include
- Reason for referral and relevant history
- Current medications and any imaging
- Your contact details
- For funded care: the documents in the coordinator checklist
How to send it
Email [email protected] or call (02) 9701 0477 to discuss the referral or another transfer method. If you are unsure whether a referral is appropriate, call and we can clarify before you send it.
Urgent concern? Do not email it—see urgent referrals.
Email is available but is not a secure referral portal. The referring professional or organisation is responsible for deciding whether email is appropriate, confirming authority and consent, and using any secure-email or document-protection measures required by their policies. If unsure, call the clinic before sending patient information.
What happens after you refer?
2. We contact the patient
We contact the patient to arrange an appointment where required. If we cannot reach them, the patient or referrer arranges the appointment.
3. The patient is assessed
The podiatrist assesses the concern and discusses management options. Treatment depends on the assessment, the patient’s goals and the funding or referral arrangements.
4. We communicate back to you
Where appropriate, and with the patient’s consent, we provide written or verbal feedback on findings, management and any recommended follow-up.
No reply after three business days? Call (02) 9701 0477.
Common reasons for referral
- Heel and arch pain
- Ankle and Achilles problems
- Ingrown toenails
- Flat feet and lower-limb concerns
- Sports and overuse injuries
- Orthotic assessment
- Diabetes-related foot assessment
- Corns, calluses and other foot-care concerns
- Children’s foot concerns
- Motor vehicle or workplace accident, or another injury affecting the feet
Case managers, funding coordinators and aged-care providers
Coordinator checklist: what to send with the referral
- Aged care or Support at Home: the service agreement and required provider documents. Please agree services and payment with us before booking.
- NDIS (plan-managed or self-managed): the plan manager’s details, so the budget and invoicing can be agreed before treatment.
- DVA: a valid DVA referral for the Veteran Gold Card or eligible Veteran White Card holder.
- Workers compensation and CTP Green Slip: the insurer’s prior written approval, the claim number, and the Claims Adviser or Case Manager’s name, telephone number and email address.
- Medicare care plan: the patient brings an eligible GP Chronic Condition Management Plan (GPCCMP) referral and Medicare card.
Between them our podiatrists speak Arabic, Cantonese, English, Mandarin and Vietnamese, and the front desk speaks English, Cantonese and Mandarin. If additional paperwork is required from Burwood Podiatry, please let us know so we can complete it and support collaborative management.
Medicare care plan podiatry
Patients should bring an eligible GP Chronic Condition Management Plan (GPCCMP) referral and Medicare card. The patient pays the full consultation fee at the visit and the eligible Medicare rebate (item 10962) is returned separately. Up to 5 allied health visits a year apply across all providers. Current care-plan fees and rebates.
DVA-funded podiatry
We accept Veteran Gold Card and eligible Veteran White Card holders with a valid DVA referral. Coverage depends on the patient’s entitlement and referral; please contact us before booking to confirm the arrangement.
NDIS podiatry (plan-managed and self-managed)
We can work with plan-managed and self-managed participants. We are not a registered NDIS provider, so we can’t accept NDIA-managed (agency-managed) funding. Please share the plan manager’s details so the budget and invoicing can be agreed before treatment.
Workers compensation, CTP and insurer-funded podiatry
- Claims we accept: Workers compensation and CTP Green Slip (motor vehicle accident) podiatry claims, subject to the insurer’s prior written approval and the requirements of the claim.
- Before the first visit: Approval is needed for an initial consultation (1 hour, longer than our standard 30-minute appointment) and case report (1 hour); costs are agreed with the insurer before the visit.
- Approved matters: For approved patients, we have provided podiatry management and reports for matters involving SIRA, icare, GIO, Suncorp and NRMA.
- Clinical correspondence: Where relevant and authorised, we can provide clinical correspondence to the patient’s treating doctor (including the Nominated Treating Doctor for workers compensation claims), specialists and other medical colleagues involved in their care.
- Include in the referral: Claim number; Claims Adviser or Case Manager’s name, telephone number and email address.
For patients: how workers compensation and CTP podiatry is funded.
Aged care and Support at Home podiatry
Please email the service agreement and required provider documents with the referral so our team can review the requirements and coordinate the referred patient’s podiatry care. Care depends on the approved plan, budget and provider agreement.
Clinic and access details
Burwood Podiatry & Lower Limb Rehab
16 Railway Parade (Rear Building, Level 1, Suite 102), Burwood NSW 2134
View transport, parking and entrance information · Podiatrist qualifications, languages and clinic days