Common questions

New to Burwood Podiatry? Start with a first podiatry appointment for assessment; you don’t need to choose a treatment or know the diagnosis. For the earliest suitable private appointment, compare the available dates for Jasem, Omar and Jonathan; their fees and clinic days differ. Returning for the same concern? Choose a follow-up as advised, or call if you are unsure. With an eligible GP care-plan referral, use a Medicare care-plan appointment: Jasem and Omar can be booked online; call for Jonathan’s Medicare appointments. Book planned procedures only as advised by your podiatrist. Check fees before choosing.

Start with what’s bothering you and how it affects your day. You don’t need medical terms or a diagnosis. We assess your history, feet and how you move, explain what we find, what we know so far and whether anything else needs checking, and discuss options and any further investigation. Tell us what feels manageable and ask about costs before deciding together on your next step. If appropriate and with your consent, we can communicate relevant findings with your GP or other treating clinician. Before leaving, ask about anything unclear: what to do at home, when to review and which changes need earlier advice. What should I bring to my appointment?

No. You can book a private podiatry appointment at our Burwood clinic without a GP referral. To claim an eligible Medicare rebate, bring your GP care-plan referral. See how Medicare care-plan visits work.

Bring your payment card, medication list, usual shoes, orthotics and relevant reports or scans. Bring your referral and Medicare card if you are using an eligible GP care plan; a referral is not otherwise needed to book. Trousers that roll up help us see your lower legs. Tell us about your work and activities so the advice fits your day.

We explain likely sensations, discomfort, alternatives and aftercare before starting. Tell us about previous experiences or anything that worries you. Ask us to pause or stop at any time.

Still sore after treatment? That can be discouraging. Bring reports, shoes and devices. Tell us what helped, what did not, and whether discomfort, cost or fitting the advice into your day made it difficult to continue. We consider symptoms, foot and lower-limb movement, footwear and activity. Options include rehabilitation, hands-on care, orthotic adjustments or devices or shockwave. Investigation or referral may be more appropriate than repeating care.

Sore nails, skin changes, odour and difficulty with foot care are familiar reasons to visit. We focus on what is troubling you and how to help, not judging how your feet look or how long you have had the problem.

Yes. Bring a family member, carer or support person if that helps you feel comfortable.

Yes. Ask us to pause or stop at any time. We’ll listen, check what is uncomfortable and discuss whether to adjust the approach or leave treatment for another time.

Yes—we assess growing feet, walking and activity concerns. Read about children's feet.

At Burwood Podiatry, Jasem and Omar speak Arabic and English. Jonathan speaks Cantonese, Mandarin, Vietnamese and English. Check their clinic days so you can book with someone who speaks your preferred language.

At Burwood Podiatry, a 30-minute first appointment is $110 with Jasem or Omar and $160 with Jonathan. A 10% surcharge applies on Saturdays. Procedure appointments may take longer, and fees vary by appointment type. See consultation fees and costs after Medicare rebate. Orthotics and procedures are quoted separately, before you decide whether to proceed.

Burwood Podiatry is not a bulk-billing clinic. Private appointments are paid in full. If you have an eligible GP care-plan referral, you also pay the consultation fee and Medicare returns the applicable rebate separately. The rebate does not usually cover the full fee. See current fees and Medicare information.

If your cover includes podiatry, HICAPS can process the benefit so you pay the gap. We’re a Bupa Members First and HCF More for Feet provider. Benefits depend on cover and limits.

Please give at least 24 hours’ notice to change or cancel. With less notice or a missed appointment, a fee may apply up to the booked consultation fee. Illness and genuine unavoidable circumstances are exempt under our policy; let us know. Read the cancellation terms, including funding arrangements.

Not automatically. Eligible referrals generally allow up to five Medicare-supported allied-health services per calendar year, shared across professions—not five visits to each. Different limits can apply for Aboriginal and Torres Strait Islander people. Your GP advises on eligibility and referrals. A provider may bulk bill or charge a fee above the rebate. Our billing and care-plan fees · Medicare eligibility and limits.

Bring your eligible GP care-plan referral and Medicare card. Pay the full fee first; the rebate returns separately. See fees, eligibility and rebate calculations. Book Jasem or Omar online; call for Jonathan’s Medicare appointments.

No. Some ingrown toenails can be managed conservatively, depending on the nail, surrounding skin, infection risk and whether the problem keeps returning. Nail surgery may be discussed when pain or recurrence continues. We assess the toe before recommending an option. Compare the options.

Pain on the first steps after sleep or rest is commonly associated with plantar heel pain, but the pattern alone does not confirm a diagnosis. Your activity, footwear, calf and ankle function, pain location and other symptoms help distinguish possible causes. Read the morning heel-pain guide.

Not everyone needs custom orthotics. Depending on the assessment, suitable options may include footwear changes, exercises, adjusting an existing device, an off-the-shelf insole or no orthotic at all. Custom orthotics are considered when their specific design is likely to add useful support for your symptoms, goals and footwear. Compare orthotic options.

Burwood Podiatry provides diabetic foot assessments at 16 Railway Parade, near Burwood Station. A check may include skin, nails, circulation, sensation, footwear and your individual risk factors. The recommended review frequency depends on what is found and your broader health care plan. See what a diabetic foot check involves.

There isn’t a blanket answer for every device or person. Discuss its purpose and review, including strength exercises where appropriate. Read the study and its limitations.

Timing depends on the condition, its duration and your circumstances. We’ll discuss what to expect and review progress with you. There isn’t one recovery timetable for everyone.