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Home › Foot problems › Cracked heels (heel fissures)

Heels catching on socks and sheets?

Get your heels ready for sandal weather

Cracked heels (heel fissures)

Cracked heels develop when dry or thickened skin around the heel loses flexibility and splits under pressure; thongs, long standing and some health problems can contribute. Where safe, we reduce the thick, cracked skin to ease pressure on the edges, then set up a balm and footwear routine to help stop it returning.

How we can help at Burwood Podiatry

Where it's safe, we reduce the thick, cracked skin at your visit and set up a routine to help stop it coming back, so you can feel confident in sandals again.

  • A check of crack depth and any signs of infection or ulceration
  • Careful reduction of thick callus to ease pressure on the edges of the cracks
  • A heel balm routine that suits your skin
  • Footwear advice for shoes that hold the heel
  • Regular care if they keep returning: general podiatry

What you can do at home

  • Moisturise your heels daily, two to three times a day when cracks start
  • Gently use a pumice stone before moisturising; don't cut thick skin with scissors or blades
  • Wear shoes with a closed or firm heel; limit thongs and open-back shoes
  • Check your heels daily if you have diabetes
  • Thongs can make cracked heels worse; see what to look for in a shoe: choosing shoes

When to get it checked

  • Deep, painful or bleeding cracks
  • No improvement after a week or two of home care
  • Redness, heat, swelling or pus around a crack
  • Diabetes, poor circulation or reduced feeling with any open crack: same-day care

With diabetes, poor circulation or reduced feeling, treat any open crack as a wound and get same-day care. Emergency, or a foot that suddenly turns cold, pale or blue? Call 000.

Cracked heel questions

Why do my heels catch on socks and sheets?

Dry, thickened skin around the heel loses its flexibility, splits and leaves rough edges that snag on fabric. Where it's safe, we reduce the thick skin at your visit, then a daily balm and shoes that hold the heel help stop it returning. With diabetes, treat an open crack as a wound and get same-day care.

Can cracked heels become infected?

Yes. Deeper open fissures can let infection in, particularly in a high-risk foot.

Will removing the hard skin once stop them returning?

Not on its own. Cracks return unless the skin is moisturised daily and your footwear holds the heel.

How much is cracked-heel care?

Reducing cracked heel skin is done in a standard 30-minute appointment, from $112; we'll tell you before treatment if anything costs extra.

Where to next

Sources

Reviewed by Burwood Podiatry · November 2026